EU Data Center Location Change - SFTP Update

Tuesday, 8 February — 5 minutes
Complete
Complete

The scheduled maintenance has been completed.

Underway

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

This is an updated notification that was originally sent on January 6, 2022. See updated SFTP information below

This notification is to inform you that the Clarity SaaS team will be performing the following maintenance in late March 2022 for the Non Production environments, with a targeted completion of the Production environments in the early April 2022 timeframe.

You will receive separate notifications that will provide the exact date and time for the maintenance schedule of each environment.

Service Availability: The Clarity SaaS application will be unavailable during the maintenance duration.

Details: Broadcom will be performing infrastructure maintenance during this window. The maintenance will implement the following changes:

  • Google data center locations will be changed to Netherlands (primary) and Belgium (secondary) from Germany (primary) and England (secondary)
  • Both inbound and outbound application IP addresses will change. Due to security reasons IP addresses are not disclosed publicly nor in this communication

    Impacts:

  • If you have deployed IP addresses specific configurations then you will have service disruption till you perform the actions listed below
  • All IP address ranges utilized by Clarity SaaS will change as part of this maintenance. This includes the IP addresses utilized by SFTP
  • The SFTP endpoint or URL for your non-production environment will temporarily change between the migration of non-production and production. After the production migration, the endpoint/URL will be reverted and the temporary endpoint/URL removed

    Actions Required:

    Provide the change in data center location to your compliance team for review. The data center provider and related compliance standards remain unchanged.

    If your organization intends to test SMTP during the migration they will need the temporary endpoint/URL. Please complete the following steps:

  • Open a support case requesting the temporary endpoint/URL
  • Update scripts to utilize the temporary endpoint/URL
  • Once testing is complete, revert your scripts to utilize the original endpoint/URL prior to migration

    If your organization has deployed any IP address dependent configurations (i.e. integrations, whitelisting of application IP addresses, etc.), then those configurations need to be updated with the new IP addresses. Please complete the following steps:

  • Open a support case requesting the new IP addresses
  • Share the new IP addresses with your network team
  • Ensure the new IP addresses are added to your network configuration prior to or immediately after this maintenance is completed. The new IP addresses need to be added to allow inbound traffic from the new external facing addresses
  • Ensure any integrations utilizing IP addresses are updated to use the new IP addresses

    If you have any questions, please contact Broadcom Support.

    Thank you,

    Clarity SaaS Team

    Note: This notification is for informational purposes only. Please disregard the start time and duration associated with this message.

    • Began at:

    Affected components
    • Clarity SaaS
      • Europe
        • Production-EU1-002
        • Non-Production-EU1-002
        • Non-Production-EU1-003
        • Production-EU1-003
        • Non-Production-EU1-001
        • Production-EU1-001