Degraded - ENDPOINT STANDARD Event Processing - Cause Identified

This incident has been resolved.

A fix has been implemented and we are monitoring the results. The backlog of events is processing and the next update will be published in 3 hours.

We thank you for your patience.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

Managed Detection - Endpoint Standard services are also impacted and may continue to take longer than normal to process the latest events and may continue to populate with a delay.

We are continuing to work on a fix for this issue.

Description: The Carbon Black Cloud team has identified the cause for event processing degradation and are actively working on a remediation to address the issue. ENDPOINT STANDARD backend may continue to take longer than normal to process the latest events from an ENDPOINT STANDARD Sensor. Events and/or Alerts in ENDPOINT STANDARD Dashboard may continue to populate with a delay.

Security Impact: Prevention capabilities of ENDPOINT STANDARD are unaffected. Visibility of events and alerts related to Prevention and Detection may be temporarily delayed until normal operation of Event Processing is restored.

Next Update: 60minutes or when a fix is available in impacted environments.

For any incident updates please visit https://status.carbonblack.com/

We are working diligently to restore the service back to normal performance. We thank you for your patience as we identify and resolve the issue.

Carbon Black Team