Elevated Failure Rate of Risk Assessments for Transactions

Arcot confirms that transaction processing has recovered. Internal teams were able to take necessary actions to resolve the issue and with this update, we confirm that the incident stands resolved.

If you have any questions regarding this Service Advisory, please contact Broadcom Support by clicking here.

At this point Arcot confirms that the internal team continues to work on the service recovery as a priority.

Impact: Cardholder transactions continue to get processed without any issues.

We shall get back to you with the next update by 09:30 HRS GMT.

Arcot monitoring has detected an elevated failure rate of Risk Assessment for transactions. Our internal teams are engaged at this point who are investigating and also working on service recovery on priority.

Impact: Transaction authentication may experience increased latency and based on fallback rules may be denied. If fallback processing is enabled the cardholder will be challenged for transactions that would normally may not be challenged for. If the transaction is denied in the AREQ leg or the challenge fails.

We shall get back to you with the next update by 09:15 HRS GMT.