ENDPOINT STANDARD - 01, 02, 05 and ENTERPRISE EDR - US Event Processing degraded

Resolved
Resolved

This incident has been resolved.

Recovering

A fix has been implemented and we are monitoring the results.

Updated

We continue to be engaged as the system works through its backlog and services move back to operational status.

Updated

We are continuing to be engaged as the system works through its backlog.

Updated

We are continuing to be engaged as the system works through its backlog.

Updated

Functionality has been restored and the system is working through its backlog. We continue to be engaged as the systems catch up.

Updated

We continue to be engaged in a fix for this issue and are working diligently to restore affected services as soon as possible.

Updated

We are continuing to work on a fix for this issue.

Updated

We are continuing to work on a fix for this issue.

Updated

We are continuing to work on a fix for this issue.

Updated

We are continuing to work on a fix for this issue.

Updated

We are continuing to work on a fix for this issue.

Updated

We are continuing to work on a fix for this issue.

Updated

We continue working with AWS to resolve an issue on their end.

Next Update: 3 hours or upon earlier status change

Carbon Black Team

Updated

We are continuing to work on a fix for this issue.

Updated

We continue working with our external hosting provider to resolve an issue on their end.

Next Update: 3 hours or upon earlier status change

Updated

We are continuing to work on a fix for this issue.

Updated

We are continuing to work on a fix for this issue.

Updated

We are continuing to work on a fix for this issue.

Identified

Description: Connection from ENDPOINT STANDARD - US 1, 2, 5 and ENTERPRISE EDR - US sensor to ENDPOINT STANDARD - US 1, 2, 5 and ENTERPRISE EDR - US backend may be unavailable or fail intermittently. ENDPOINT STANDARD - US 1, 2, 5 and ENTERPRISE EDR - US sensors may be unable to upload latest events from an endpoint, look up reputation of a new file or receive a configuration change from ENDPOINT STANDARD - US 1, 2, 5 and ENTERPRISE EDR - US backend.

***We are working with our external hosting provider to resolve an issue on their end.

Security Impact: Prevention capabilities of ENDPOINT STANDARD - US 1, 2, 5 and ENTERPRISE EDR - US may be temporarily weakened, depending on your policy settings. Visibility of events and alerts related to Prevention and Detection may be temporarily delayed until normal operation of Device Services Processing is restored.

For any incident updates please visit https://status.carbonblack.com/

Next Update: 60 minutes or upon earlier status change

We are working diligently to restore the service back to normal performance. We thank you for your patience as we identify and resolve the issue.

Carbon Black Team

tags: statusalert, cbdalerts, cb defense

Began at: