Availability Issues with VMware Cloud on AWS SDDC for Europe London Region

Event Summary
A rapid raise in temperature within the EU-West-2 Availability Zone Data Center resulted in a power outage across multiple racks.

Impact Summary
A number of VMConAWS SDDCs experienced downtime.

Event Cause
Cooling system controller failure.

Services remain to be completely operational and stable. This incident stands resolved.

Start Time: August 25, 2020, 09:21 UTC End Time: August 25, 2020, 20:00 UTC

Impact: None

VMware Engineering teams have restore stability on all affected SDDC's and instances. This incident is now in monitoring state.

Start Time: August 25, 2020, 09:21 UTC End Time: August 25, 2020, 20:00 UTC

Impact: None

The VMware engineering teams continue to make progress on restoring all services for the few remaining affected instances and SDDCs.

Start Time: August 25, 2020, 09:21 UTC End Time: N/A

Impact: Users in Europe London region may experience issues while accessing the service and expect an impact on existing workloads.

The VMware engineering teams continue to make progress on restoring all services for the remaining affected instances and SDDCs.

Start Time: August 25, 2020, 09:21 UTC End Time: N/A

Impact: Users in Europe London region may experience issues while accessing the service and expect an impact on existing workloads.

The VMware engineering teams continue to work to restore all services on remaining affected instances and SDDCs.

Start Time: August 25, 2020, 09:21 UTC End Time: N/A

Impact: Users in Europe London region may experience issues while accessing the service and expect an impact on existing workloads.

The VMware engineering team restored services to additional subset of the SDDCs. We are continuing to work to restore all services on remaining affected instances and SDDCs.

Start Time: August 25, 2020, 09:21 UTC End Time: N/A

Impact: Users in Europe London region may experience issues while accessing the service and expect an impact on existing workloads.

The VMware engineering team continues to make progress to recover services for the impacted customers. Next update shall be provided with in 1 hour.

Start Time: August 25, 2020, 09:21 UTC End Time: N/A

Impact: Users in Europe London region may experience issues while accessing the service and expect an impact on existing workloads.

The VMware engineering team continues to make progress towards recovering a few remaining impacted services. More updates shall be provided within 1 hour.

Start Time: August 25, 2020, 09:21 UTC End Time: N/A

Impact: Users in Europe London region may experience issues while accessing the service and expect an impact on existing workloads.

VMware Cloud Services for the Europe London region are largely recovered now. The VMware engineering team continues to make progress towards fixing the remaining impacted services at the earliest. More updates shall be provided within 1 hour.

Start Time: August 25, 2020, 09:21 UTC End Time: N/A

Impact: Users in Europe London region may experience issues while accessing the service and expect an impact on existing workloads.

VMware engineering team is working towards fixing the issue at the earliest and more updates shall be provided within 1 hour.

Start Time: August 25, 2020, 09:21 UTC End Time: N/A

Impact: Users in Europe London region may experience issues while accessing the service and expect an impact on existing workloads.

VMware engineering team is currently investigating the issue and more updates shall be provided within 1 hour.

Start Time: August 25, 2020, 09:21 UTC End Time: N/A

Impact: Users in Europe London region may experience issues while accessing the service and expect an impact on existing workloads.

VMware Cloud on AWS SDDC is experiencing Performance Degradation issues. We are currently investigating the issue with the service disruption and will provide an additional update as soon as possible.

Start Time: August 25, 2020 09:21 UTC End Time: N/A

Impact: User may not be able to access the service or may experience trouble while accessing the service. We do not expect an impact to existing workloads.