VMware Tanzu CloudHealth: Degraded Performance and Delayed Report Loading.

Resolved
Resolved

Engineering has finished processing of any delayed reports. A performance fix has been applied to resolve report loading delays for a majority of customers. Some customers may continue to experience slow loads until reporting processes complete overnight. Please reach out to support at cloudhealthtech.com if report performance issues persist after 9AM on Oct 28.

Start Time: October 27, 2023 06:30 UTC End Time: October 27, 2023 19:25 UTC

Current Impact: Delayed cost reports and Rightsizing reports

Identified

The engineering team has identified the cause of performance issues and working to remediate the issue. We will post a further update as soon as we have an estimated recovery time.

Start Time: October 27, 2023 06:30 UTC End Time: N/A

Current Impact: Delayed cost reports and Rightsizing reports

Investigating

Our platform is currently facing reduced performance, leading to slower response times. Although all reports will eventually load, they might take a bit longer than usual. For some customers, there could be additional delays in accessing the reports.

Start Time: October 27, 2023 06:30 UTC End Time: N/A

Current Impact: Delayed cost reports and Rightsizing reports

Began at:

Affected components
  • VMware Cloud Services
    • VMware Tanzu
      • VMware Tanzu CloudHealth
        • Partner Platform
        • Data Center
        • VMware Cloud Data
        • Oracle Cloud Data
        • Google Cloud Data
        • Azure Data
        • AWS Data