This incident has been resolved.
We are continuing to monitor for any further issues.
SYD and Japan:
EU:
Next Update: 3 hours or sooner when all Watchlist Alerts have been processed.
SYD and Japan:
EU:
Next Update: 3 hours or sooner when all Watchlist Alerts have been processed.
SYD and Japan:
EU:
Next Update: 3 hours or sooner when all Watchlist Alerts have been processed.
SYD and Japan:
EU:
Next Update: 3 hours or sooner when all Watchlist Alerts have been processed.
SYD:
Japan and EU:
Next Update: 3 hours or sooner when all Watchlist Alerts have been processed.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix implemented. Watchlist Alerts from Monday Apr 3rd 5:42am and forward have started populating for customers in Sydney, Japan and Europe. The complete backlog of Watchlist Alerts will continue to process and may continue to populate with a delay estimated of 6 hours to complete.
Next Update: 6 hours or sooner when all Watchlist Alerts have been processed.
We are actively working on a remediation to address the issue.
Next Update: 3 hours or when a fix is available in impacted environments.
Description: Customers in Europe, Japan and Sydney may have been impacted and not received Watchlist Alerts since Monday Apr 3rd 5:42am ET until Apr 4 10am ET. The Carbon Black Cloud team has identified the cause for Watchlist Alerts processing degradation and are actively working on a remediation to address the issue.
Next Update: 3 hours or when a fix is available in impacted environments.
For any incident updates please visit https://status.carbonblack.com/
We are working diligently to restore the service. We thank you for your patience as we identify and resolve the issue.
VMware Carbon Black Team
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