Functionality has been restored and appliances should be back to an OK state. All backend services are back to normal. During the time period between 02:00 am PDT through approximately 08:50 am PDT, data was lost for various portions of the Hosted UI and notifications were not sent. However, appliances were processing data successfully as configured - email processing was not impacted and blocking would have successfully been working but would not be reported in the UI or generate a notification. A detailed post-mortem will follow next week.
If you have ongoing issues, please reach out to the VMware Support team on Customer Connect https://customerconnect.vmware.com/support
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Update 08:00 PDT: Our Ops team continues to investigate the issues related to the maintenance reported in https://lastline.statuspage.io/incidents/rs5vkpcy5nfh which expired. We are still experiencing some issues in our US data center. Hosted and On-Premise appliances are reporting offline in the hosted portal for some customers. Further information to follow.
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