Production 16.0.2 Upgrade - CHG0685270

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The scheduled maintenance has been completed.

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Scheduled maintenance is currently in progress. We will provide updates as necessary.

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Maintenance will begin as scheduled in 60 minutes.

Updated

  • Summary: SMTP Authentication Change Reminder

  • Schedule: Unchanged. As previously notified on January 31, 2022, SMTP settings will be updated during the scheduled 16.0.2 upgrade.

  • Service Availability: Unchanged. Access to Clarity SaaS will not be available for the duration of the schedule.

  • Impact: For customers that have GEL scripts identified below, custom email notifications for those GEL scripts will not function post Clarity 16.0.2 upgrade until the updates are completed. For customers not utilizing GEL scripts to generate emails, there are no impacts.

  • Action Required: If your organization currently utilizes Clarity processes that have GEL Scripts that generate custom email notifications, the following steps must be taken:

    • Identify and review each GEL script that generates emails
    • Update each identified GEL script per this KB Article.

  • Details: Broadcom will be updating the configuration settings for SMTP authentication as part of the 16.0.2 upgrade. The upgrade will implement the following specific changes to the SMTP server:

    • Server URL
    • Email port number
    • Authentication method to send email

    If you have any questions, please contact Broadcom Support.

    Thank you,

    Clarity SaaS Team

    • Scheduled

  • Group: Production-US1-006

  • Summary: This notification is to inform you that the Clarity SaaS team will be performing a scheduled release update of Clarity SaaS as posted in the published upgrade schedule found here. As a reminder, forward looking upgrade schedules are published on our Upgrade Schedule for Clarity SaaS page.

  • Schedule: The upgrade will be performed at the start time listed in this maintenance announcement below.

  • Service Availability: Access to Clarity SaaS will not be available for the duration of the schedule.

  • Impact: This maintenance will upgrade Clarity SaaS to the current GA version. This new version will include functionality updates and bug fixes.

  • Action Required: Review the details below to determine any specific impacts this upgrade will have on your configured functionality

  • Reference ID: CHG0685270

  • Details: Broadcom will be performing a release update of Clarity SaaS to the following version: 16.0.2

    General Availability Announcement - Clarity 16.0.2

    IMPORTANT: To properly prepare and plan for your Clarity SaaS upgrade, please review the Clarity SaaS Upgrade Guide on TechDocs.

    For more information about this Clarity release including a full set of user guides, please access the following link:

    If you have any questions, please reference the Frequently Asked Questions (FAQ) included on the Upgrade Schedule for Clarity SaaS page or contact Broadcom Support.

    Thank you,

    Clarity SaaS Team

    • Began at:

    Affected components