Resolved

VMware Engineers have mitigated this issue. This incident is resolved and there will be no further updates.

Start Time: August 31, 2021 18:16 UTC End Time: August 31, 2021 23:00 UTC

Impact: None

Updated

VMware Engineers continue to make progress in reducing the overall impact to the noted services. Services running from US West (Oregon) may continue to experience intermittent issues. Additional updates to be provided as available.

Start Time: August 31, 2021 18:16 UTC End Time: N/A

Impact: Users may experience intermittent issues with services running from US West (Oregon).

Identified

VMware Engineers have made progress in reducing the impact. Users should now be able to access / login to the console for our VMware Cloud Services. Services running from US West (Oregon) may experience intermittent issues.

Start Time: August 31, 2021 18:16 UTC End Time: N/A

Impact: Services running from US West (Oregon) may experience intermittent issues.

Updated

VMware Engineers are troubleshooting an intermittent event with console access for our VMware Cloud Services.

Start Time: August 31, 2021 18:16 UTC End Time: N/A

Impact: Users may be unable to access or login to console.cloud.vmware.com or encounter errors in the console. No impact to existing workloads is expected.

Investigating

VMware Cloud Services is investigating a potential service event. Our engineering teams are engaged, and we will provide a progress update in the next 30 minutes.

Start Time: August 31, 2021 18:16 UTC End Time: N/A

Impact: Under assessment.

Began at:

Affected components
  • VMware Cloud Services
    • VMware Skyline
      • Skyline Advisor
    • VMware Lab Platform
      • US West (Washington) - us-west-2
    • VMware Aria
      • VMware Aria Operations for Networks
        • US West (Oregon)
      • VMware Aria Operations for Logs
        • US West (Oregon)
      • VMware Aria Operations
        • US West (Oregon)
      • VMware Aria Automation
        • US West (Oregon)