Resolved

VMware Engineering team has validated the services and confirmed that there is no impact to the customer. This is the final notification for this incident.

Start Time: October 20, 2021, 04:37 UTC End Time: October 20, 2021, 05:24 UTC Impact: None

Recovering

VMware Engineering has isolated and mitigated the issue. During the outage window, Credit card Registrations and Onboarding with Credit card may have experienced failures. We will continue to monitor the services for stability for the next 1 hour.

Start Time: October 20, 2021, 04:37 UTC End Time: October 20, 2021, 05:24 UTC Impact: None

Updated

VMware engineering team has identified an issue with VMware Cloud services, and are in the process of fixing the issue at the earliest. More updates shall be provided within 1 hour.

Start Time: October 20, 2021, 04:37 UTC End Time: N/A

Impact: Credit Card registration and onboarding with credit card will fail.

Investigating

VMware Cloud Services is investigating a potential service event. Our engineering teams are engaged, and we will provide a progress update in the next 30 minutes.

Start Time: October 20, 2021 04:37 UTC End Time: N/A

Impact: Under assessment.

Began at:

Affected components
  • VMware Cloud Services
    • VMware Cloud Services Platform
      • VMware Cloud Services Identity
    • VMware Tanzu
      • VMware Tanzu Service Mesh
      • VMware Tanzu Mission Control
      • VMware Tanzu Application Catalog
    • VMware Skyline
      • VMware Skyline
    • VMware Lab Platform
      • VMware Lab Platform
    • VMware Marketplace
    • VMware vCloud Usage Insight
    • VMware Cloud on Dell / Dell SDDC
      • VMware Cloud on Dell
    • VMware Aria
      • VMware Aria Automation for Secure Clouds
    • VMware Cloud on AWS / AWS SDDC
      • VMware Cloud on AWS